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Network Operations Engineer

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

Colt Technology Services delivers comprehensive network, voice, and data center solutions to a diverse range of enterprises globally, enabling them to concentrate on achieving their strategic objectives without the distraction of the underlying technology.

Overview

The role involves facilitating the execution of network operations and services, which encompasses network monitoring, issue resolution, incident management, and ensuring customer service excellence.

Position Summary

As Packet & SDN Network Engineers, the team provides round-the-clock first and second level technical assistance to clients worldwide. Responsibilities may include overseeing network performance, troubleshooting faults, and delivering tailored solution support and management.

Detailed Job Responsibilities

  • Engage in proactive network surveillance to identify and address potential issues.
  • Collaborate with cross-functional teams to resolve incidents effectively.
  • Deliver exceptional customer service and support to enhance client satisfaction.
  • Manage and implement bespoke solutions based on client requirements.

This position is essential in maintaining the integrity and reliability of our network services, ensuring that our clients receive top-tier support and solutions.