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    Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

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  • Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

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Network Solutions Engineer

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

Network Support Engineer

A leading technology organization is seeking a Network Support Engineer to enhance our proficient team. In this role, you will be tasked with addressing customer issues and challenges related to our advanced Packet and SDN offerings. Your responsibilities will include actively monitoring, diagnosing, and resolving issues across a comprehensive MPLS network and various IP services in accordance with product service level agreements, extending to 3rd Level Support.

Key Responsibilities:

  • Oversee, troubleshoot, and rectify issues within the MPLS framework and IP services
  • Engage in a continuous 24/7 operational shift schedule
  • Maintain an in-depth understanding of client networks and services
  • Serve as the primary contact for customer-related technical issues
  • Establish and nurture relationships with essential partners and vendors
  • Coordinate and manage tasks delegated to other teams
  • Develop solutions for recurring network issues
  • Manage software upgrade processes from a technical perspective

Requirements:

Proven experience with Layer 1-3 services and technologies, including foundational knowledge of IP, BGP, EIGRP, OSPF, and ISIS. Familiarity with IP Access, MPLS, and VPN technologies is essential. A solid understanding of LAN, Ethernet, and Optical services is required. Proficiency in UNIX and troubleshooting tools is necessary. Experience with Network Management and Support systems is preferred. Fluency in both German and English is required. A formal IT qualification is essential.

Education:

A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications, or a related discipline.