Help Desk Technician

Vor 6 Tagen


Essen, Nordrhein-Westfalen, Deutschland heads in motion GmbH & Co. KG Vollzeit
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at heads in motion GmbH & Co. KG. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person, resolving issues and answering questions in a timely and professional manner.
  • Install, configure, and maintain technical components in our IT infrastructure, ensuring seamless operation and minimal downtime.
  • Collaborate with our 2nd Level Support team to identify and resolve complex technical issues, providing innovative solutions to our customers.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • Strong knowledge of IT and networking concepts, including TCP/IP, firewalls, routing, and VPN.
  • Experience with Windows operating systems and client/server administration.
  • Excellent communication and customer service skills, with the ability to work effectively in a team environment.
  • Ability to work independently and prioritize tasks effectively.
  • Fluency in German and English, with excellent written and verbal communication skills.
What We Offer
  • A competitive salary and benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being.
  • Access to the latest technology and tools, with a focus on innovation and continuous improvement.


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