Customer Support Specialist
vor 1 Monat
About the Role:
We offer a competitive compensation package along with various benefits, including a full 13th salary as a holiday bonus, vacation pay, and a company pension scheme.
Enjoy the flexibility of working partially from home, along with employee discounts, subsidized meals at the staff cafeteria, bike leasing options, and access to a discount portal. You will also have the opportunity to share in the company's success through bonus and loyalty programs.
Your Responsibilities:
This position is available in various hourly models, either part-time or full-time, with flexible working hours aligned with retail operations. You will undergo an intensive training program lasting approximately 8 weeks.
Your Daily Tasks:
As the primary point of contact for our customers, you will deliver exceptional service across all remote communication channels (phone, chat, email). Your role involves addressing complaints and resolving customer issues related to kitchen purchases, employing a solution-oriented and empathetic approach to ensure customer satisfaction.
What We Are Looking For:
The ideal candidate will possess a friendly demeanor, excellent listening skills, and the ability to empathize with customer needs. Experience in customer service or retail is preferred, along with a solid understanding of kitchen planning. You should communicate clearly and confidently across all channels, maintaining composure even in challenging situations. Proficiency in German, both written and spoken, is essential.
Personal Development:
You will set personal development goals and take responsibility for achieving them, contributing to both your growth and the success of the company.
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