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Lead Specialist for Technical Support Center
vor 3 Monaten
- Full-time
- Hybrid Work Model
- Experience Required
Maria Weber, Senior Talent Acquisition Manager
Your Future at H-TEC SystemsOur mission: Contribute to a 1% reduction in global greenhouse gas emissions through our electrolyzers.
Are you ready to shape the energy transition? As a technological pioneer, H-TEC SYSTEMS has been significantly influencing hydrogen technology for 25 years. We design and manufacture innovative PEM electrolyzers and electrolysis stacks for green hydrogen production. With a high degree of independence from our parent companies, we combine the agility of a startup with the advantages of a global sales network and the large project experience of MAN Energy Solutions, as well as direct access to the expertise and experience of Volkswagen in production scaling and supplier-based series business. Bring your experience to a rapidly growing company that offers unique opportunities for shaping and individual development perspectives.
Our focus is on growth—not only for H-TEC SYSTEMS but also for our teams and each individual. Mutual respect and communication at eye level are therefore indispensable values of our company.
Through transparency, openness, and helpfulness, we create a culture of cohesion every day, where continuous knowledge acquisition and development are possible. We have great ambitions—are you ready for a new adventure?
Your Responsibilities- You will be responsible for establishing and organizing the Technical Support Center to handle support requests and troubleshoot systems.
- You will manage the administration and dispatching of the ticketing system, take charge of escalation management, and resolve complex issues.
- You will ensure compliance with the SLAs and KPIs agreed upon with customers.
- You will document processes and continuously optimize productivity and effectiveness.
- You will generate reports and analyze performance metrics for both internal and external clients.
- You will continuously improve service processes.
- You will identify training needs and implement training programs within the team.
- You will collaborate on ongoing product improvements.
- You have several years of experience in customer management as well as in team leadership and coordination.
- You have experience in team management based on operational KPIs and possess strong business acumen.
- You have expertise in developing, optimizing, and implementing service management processes.
- You have experience with asset management systems (knowledge of ticket systems and SAP - S/4HANA is desirable).
- You present yourself confidently to various internal and external stakeholders.
- Your work style is independent, structured, and results-oriented, while also characterized by teamwork and social competence.
- Your verbal and written language skills in German and English are very good.
- Hydrogen is now - Help shape the future of tomorrow.
- Flexible Work Arrangements are important to us. We embrace mobile working and trust you to design your work environment in the best possible way.
- In regular All-Hands Meetings, you will stay updated and actively feel our growth and the accompanying changes.
- H-TEC SYSTEMS continues to grow - engage in weekly Coffee Talks to connect with new colleagues.
- Reducing 1% of greenhouse gases can only be achieved together—experience strong team spirit and collegial collaboration.
- During our Onboarding Process, you will be supported by our Mentorship Program throughout your initial months.
- To ensure daily energy flow, we provide beverages and fruit—additionally, if you are permanently employed in Germany, you have the option to contribute to our 1% goal with a JobRad for personal use.
- H-TEC SYSTEMS is growing, our team is growing, and you should grow personally—this is our company mission through the Growing Together initiative. We are committed to providing you with the best development opportunities in a rapidly changing environment.
At H-TEC, we seek forward-thinking contributors to the energy transition. We do not make decisions based on skin color, origin, religion, sexual orientation, gender, disability, or age. We are not only growing in size but also expanding in a global context. Our company thrives on diversity, making us better and more unique. Work in a healthy and green company that stands against discrimination and exclusion of any kind.
