Airport Service Representative
vor 2 Wochen
Job Summary
We are seeking a highly skilled and service-oriented individual to join our team as a Passenger Service Professional at Deutsche Lufthansa AG. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient handling of passenger and handling processes.
Key Responsibilities
- Passenger Support: Provide exceptional customer service to our passengers, responding to their queries and concerns in a professional and courteous manner.
- Flight Operations: Assist with seat assignment, luggage acceptance, and verification of travel documents to ensure a seamless boarding process.
- Lost Luggage Assistance: Help passengers with lost luggage issues, providing support and guidance to resolve the problem efficiently.
- Flight Irregularities: Assist passengers with flight irregularities, such as delays or cancellations, and provide information on alternative arrangements.
- Lounge Support: Provide assistance to guests in our lounges, ensuring their needs are met and they have a comfortable and enjoyable experience.
Requirements
- Education and Experience: Completed commercial or service-oriented training or secondary school leaving certificate with at least 2 years of experience in service-oriented professions or currently studying with valid enrollment and previous experience in service-oriented professions.
- Language Skills: Fluent in German, advanced English.
- IT Skills: Proficient in handling IT applications.
- Interpersonal Skills: Excellent intercultural competence, calmness, and diplomacy in difficult or time-critical situations.
- Work Environment: Willingness to work in a flexible annual working time model with varying early, mid, and late shifts on a full-time or part-time basis.
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