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Airport Service Representative

vor 2 Monaten

Munich, Bayern, Deutschland Deutsche Lufthansa AG Vollzeit

As a Passenger Service Professional at Deutsche Lufthansa AG, you will be responsible for providing efficient and service-oriented handling of passenger and check-in processes at the airport. Your tasks will include:

  • Providing assistance and guidance to our passengers and partner airlines
  • Assigning seats and collecting luggage at the beginning of the journey
  • Ensuring and verifying the necessary travel documents
  • Coordinating the boarding process and being responsible for a punctual departure
  • Supporting passengers in case of lost luggage
  • Providing assistance and guidance to passengers in case of flight irregularities
  • Providing service to passengers in our lounges

Additional benefits include:

  • Urlaubs- / Weihnachtsgeld (vacation and Christmas bonus)
  • Altersvorsorge / Betriebsrente (pension and company pension)
  • Kostenloses Parken (free parking)
  • Zahlungen Schichtzulagen (shift allowance payments)
  • Flugvergünstigungen (flight discounts)
  • Jobticket / Zuschuss ÖPNV (job ticket and public transportation subsidy)
  • Arbeitskleidung wird gestellt (work clothing provided)

To be successful in this role, you should possess:

  • A completed commercial or service-oriented vocational training or a medium-level education with at least 2 years of experience in service-oriented professions or a student with valid enrollment and prior experience in service-oriented professions
  • Fluent German language skills in writing and speaking, advanced English language skills
  • Proficiency in using IT applications
  • Interpersonal skills
  • Calmness and diplomacy in challenging and time-critical situations
  • Strong service orientation
  • No visible tattoos or piercings
  • Time management
  • Quick and uncomplicated approaches to problem-solving
  • Willingness to work in a flexible annual working time model with changing early, mid, and late shifts in full-time or part-time and the possibility to place monthly work wishes