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Customer Service Representative

vor 2 Monaten


Munich, Bayern, Deutschland CHECK24 Vollzeit
Customer Service Representative Opportunity at CHECK24

We are seeking a highly skilled Customer Service Representative to join our team at CHECK24. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Consultation: Provide personalized advice and guidance to customers on disability insurance products and services.
  • Lead Management: Manage and prioritize customer leads to ensure timely and effective resolution of customer inquiries.
  • Process Optimization: Collaborate with internal teams to identify and implement process improvements to enhance customer experience and efficiency.
  • Training and Development: Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices.
Requirements
  • Customer Service Expertise: Proven experience in customer-facing roles, with a strong focus on delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Teamwork and Collaboration: Ability to work collaboratively with internal teams to achieve business objectives and deliver exceptional customer service.
Benefits
  • Competitive Compensation: Competitive salary and benefits package, including opportunities for career advancement and professional growth.
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support work-life balance and employee well-being.
  • Professional Development: Ongoing training and development programs to support career advancement and professional growth.
  • Collaborative Work Environment: Collaborative and dynamic work environment, with opportunities to work with a diverse and talented team of professionals.