Home Office IT Support Specialist
vor 3 Wochen
Are you seeking a stable and enduring position within a reputable organization in the technology industry? Do you desire diverse responsibilities in a supportive work environment with a team that values your contributions? If you are a first level support professional looking for a remote opportunity, GULP – experts united is the right place for you.
What We Provide
- Competitive salary and long-term employment stability through corporate affiliation
- Coverage for travel expenses
- Up to 30 days of vacation entitlement annually
- Personalized training with esteemed partners
- A comprehensive range of employee benefits
Responsibilities
- Provide IT technical assistance for business clients at 1st and 1.5 level in both English and German
- Handle incidents and customer inquiries via phone and written communication
- Identify, resolve, and document fault reports
- Support client software and hardware within established systems
- Maintain documentation in the ticketing system and manage the database
- Ensure adherence to processes and uphold customer satisfaction
Requirements
- Completed training in the IT field or relevant professional experience in hardware, software, and technology
- Practical knowledge and experience in the IT sector
- Excellent German language skills and good proficiency in English
- Passion for customer service
- Strong service-oriented mindset
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