Enquiry Manager

vor 1 Woche


Bonn, Nordrhein-Westfalen, Deutschland FSC Global Development GmbH Vollzeit
About the Role

We are seeking a highly skilled Enquiry Manager to join our team at FSC Global Development GmbH. As an Enquiry Manager, you will play a critical role in guiding users and stakeholders of our certification system towards relevant information about FSC requirements in our technical framework.

Main Responsibilities
  • Manage technical enquiries and formal interpretation requests in relation to Chain of Custody and Controlled Wood requirements, ensuring consistent implementation by certificate holders and certification bodies.
  • Develop, maintain, review, and revise FSC certification and accreditation requirements, including editorial reviewing, drafting, researching, coordinating, and facilitating working groups and technical meetings.
  • Manage communication and education, developing communications, guidance, and training materials to facilitate the consistent implementation of FSC requirements.
  • Manage project development and administration, conceptualizing projects, providing support in fundraising and reporting to donors, and ensuring administration and handling of information and interpretation requests related to FSC requirements.
  • Represent FSC externally on technical and other fora, building and maintaining effective contacts and good relations with stakeholders affected by relevant FSC requirements.
Requirements
  • University or technical college degree in a relevant field (e.g., forestry, wood technology) or equivalent.
  • At least 5 years of professional experience in one or more of the following: multi-stakeholder standards development processes, the forest sector, certification and auditing, or corporate environmental responsibility programs, supply chain management, due diligence systems.
  • Experience in writing, reviewing, revising, and/or editing technical documents, with a proven ability to plan and organize work, good time management skills, and a strong sense for diligence and accuracy.
  • Fluency in English (spoken and written), with Spanish and French being a plus.
  • Digital skills in the use of standard software packages (MS Office) and Content Management Systems.
About FSC

FSC is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world's forests.

What We Offer
  • A dynamic team environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including relocation assistance if needed, and investment in training and development opportunities.
  • The chance to work on a wide range of projects and initiatives that contribute to the mission of promoting sustainable forestry.
  • A competitive salary and benefits package.

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