Enquiry Manager

We are seeking a highly skilled and experienced Enquiry Manager to join our team at FSC Global Development GmbH. As an Enquiry Manager, you will play a critical role in guiding users and stakeholders of our certification system towards relevant information about FSC requirements in our technical framework.

• Technical Enquiry Management: Manage technical enquiries and formal interpretation requests in relation to Chain of Custody and Controlled Wood requirements, with a focus on normative adaptations towards regulatory instruments, such as the FSC Regulatory Module and associated normative documents.
• Certification and Accreditation: Manage the development, maintenance, review, and revision of FSC certification and accreditation requirements, including editorial reviewing and drafting of such requirements, researching of technical issues, coordinating and facilitating working groups and other technical meetings, and preparation, coordination, and monitoring of pilot, field, and desk tests.
• Communication and Education: Develop communications, guidance, and training materials to facilitate the consistent implementation of FSC requirements, manage website content and related communications, and provide support in fundraising and reporting to donors.
• Project Development and Administration: Conceptualize projects and feasibility studies, provide support in fundraising and reporting to donors, and ensure administration and handling of information and interpretation requests related to FSC requirements.
• Representation and Stakeholder Engagement: Represent FSC externally on technical and other fora, build and maintain effective contacts and good relations with stakeholders affected by relevant FSC requirements, and perform additional tasks as assigned by the formal supervisor.

• Education and Training: University or technical college degree in a relevant field (e.g., forestry, wood technology) or equivalent, with training in FSC certification, project management, communications, and/or auditing being assets.
• Working Experience, Style, and Skills: At least 5 years of professional experience in one or more of the following: multi-stakeholder standards development processes, the forest sector, certification and auditing, or corporate environmental responsibility programs, supply chain management, due diligence systems, with experience in writing, reviewing, revising, and/or editing technical documents, proven ability to plan and organize work, good time management skills, strong sense for diligence and accuracy, strong analytical and problem-solving skills, and solution and service-oriented attitude to work.
• Language and Communication Skills: Fluency in English (spoken and written), with Spanish and French being a plus.
• Digital Skills: Good skills in the use of/experience with standard software packages (MS Office), with Content Management Systems being a plus.
• Communication Skills: Ability to constructively exchange on contentious topics, exemplary verbal and written communication skills, including the ability to explain complex topics to non-knowledgeable audiences, ability to facilitate interactive discussions, and ability to establish and maintain positive interpersonal relations.

FSC Global Development GmbH is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world's forests.