Enquiry Manager

The Scope

Are you keen to interact with a variety of stakeholders and users addressing their day-to-day information needs, able to explain also complex technical matters to both highly and less proficient audiences, and have gained already some understanding about FSC certification in the area of Chain of Custody (material flow) and Controlled Wood (due diligence systems)? If so, we invite you to join our dynamic team at FSC based in Bonn, Germany, as an Enquiry Manager.
 
The Scope
 
You will be in charge to guide users and stakeholders of our certification system towards relevant information about FSC requirements in our technical framework, coordinate internally the development of formal interpretations for publication, and be a key resource to respond in particular to enquiries related to our certification solutions in relation to regulatory instruments.

Main Roles & Responsibilities

• To manage technical enquiries and formal interpretation requests in relation to Chain of Custody and Controlled Wood requirements, with a focus on normative adaptations towards regulatory instruments, such as the FSC Regulatory Module and associated normative documents, to ensure their consistent implementation by certificate holders and certification bodies. 
• To manage the development, maintenance, review and revision of FSC certification and accreditation requirements, including, for example: 
  • Editorial reviewing and drafting of such requirements. 
  • Researching of technical issues to be covered by such requirements. 
  • Coordinating and facilitating working groups and other technical meetings. 
  • Preparation, coordination, and monitoring of pilot, field and desk tests. 
• To manage communication and education, including, for example: 
  • Developing communications, guidance and training materials to facilitate the consistent implementation of FSC requirements. 
  • Managing website content and related communications. 
• To manage project development and administration:  
  • Conceptualizing projects and feasibility studies. 
  • Providing support in fundraising and reporting to donors. 
• To ensure administration and handling of information and interpretation requests related to FSC requirements. 
• To represent FSC externally on technical and other fora. 
• To build and maintain effective contacts and good relations with stakeholders affected by relevant FSC requirements. 
• Additional tasks as assigned by the formal supervisor.

Your profile

• Education and Training:
  • University or technical college degree in a relevant field (e.g. forestry, wood technology) or equivalent.
  • Training in FSC certification, project management, commu­nications, and/or auditing are assets. 

• Working Experience, Style and Skills: 
  • At least 5 years of professional experience in one or more of the following: multi-stakeholder standards development processes; the forest sector; certification and auditing, or corporate environmental responsibility programs, supply chain management, due diligence systems.
  • Experience in writing, reviewing, revising, and/or editing technical documents. 
  • Proven ability to plan and organize work (e.g., by relevant project management experience).
  • Good time management skills: Ability to perform well while handling simultaneously a number of ongoing project tasks.
  • Strong sense for diligence and accuracy.
  • Strong analytical and problem-solving skills.
  • Solution and service-oriented attitude to work.

• Language & Communication Skills: 
  • Fluency in English (spoken and written). 
  • Spanish is a plus.
  • French is a plus.

• Digital Skills – good skills in the use of/experience with:
  • Standard software packages (MS Office).
  • Content Management Systems is a plus.

• Communication Skills:
  • Ability to constructively exchange on contentious topics.
  • Exemplary verbal and written communication skills, including the ability to explain complex topics to non-knowledgeable audience.
  • Exemplary verbal and written communication skills that contribute to cohesive team efforts and decision making.
  • Ability to facilitate interactive discussions.
  • Ability to establish and maintain positive interpersonal relations.

Why us?

• Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world’s forests. 
• Join a dynamic team in the FSC Performance and Standards Unit that crafts the normative basis for forest managers, manufacturers, and traders around the world to use the highly renowned FSC certification mark. 
• Play an active role in the FSC global staff community of 400+ forest stewards who come together in-person at least once a year. 
• Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof.
• Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g., LinkedIn Learning, Learning Lunches and more) to advance your career.
• Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germany's UN City 
• and second capital, Bonn is an international city with a rich cultural heritage, recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll. 
• Embrace work-life balance: beyond Bonn's borders, unlock Europe's wonders with 30 working days of vacation at your disposal. Whether it's skiing in the Swiss Alps or basking in the sun on Mediterranean shores, your European adventures await.

The Fine Print

• Location: Bonn, Germany.
• Working Hours: Full time - 40 hours per week.
• Duration of Employment: Temporary contract - 2 years (extension possible, subject to satisfactory performance). 
• Starting Date: As soon as possible. 

How to Apply 
Ready to make a difference? Join FSC and help shape a sustainable future. Don't delay - apply now

• Please apply via our website by submitting your CV in English
• Please do not send any photos of yourself.
• The deadline for applications is 08 October 2024. 

For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.   
 
We will confirm receipt of your application. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at careers@fsc.org
 
Please be informed, that by applying for this position you automatically accept our Data Protection Information on processing your personal data.
 
We are looking forward to your applicationAbout us

Welcome to FSC  
 
The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.        
          

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