We are seeking a highly skilled Enquiry Manager to join our team at FSC Global Development GmbH. As an Enquiry Manager, you will play a crucial role in guiding users and stakeholders of our certification system towards relevant information about FSC requirements in our technical framework.

• Manage technical enquiries and formal interpretation requests in relation to Chain of Custody and Controlled Wood requirements, with a focus on normative adaptations towards regulatory instruments.
• Develop, maintain, review, and revise FSC certification and accreditation requirements, including editorial reviewing and drafting, researching technical issues, coordinating and facilitating working groups, and preparing, coordinating, and monitoring pilot, field, and desk tests.
• Manage communication and education, including developing communications, guidance, and training materials, managing website content, and related communications.
• Manage project development and administration, including conceptualizing projects and feasibility studies, providing support in fundraising and reporting to donors, and ensuring administration and handling of information and interpretation requests related to FSC requirements.
• Represent FSC externally on technical and other fora, build and maintain effective contacts and good relations with stakeholders affected by relevant FSC requirements, and perform additional tasks as assigned by the formal supervisor.

• University or technical college degree in a relevant field (e.g. forestry, wood technology) or equivalent.
• At least 5 years of professional experience in one or more of the following: multi-stakeholder standards development processes, the forest sector, certification and auditing, or corporate environmental responsibility programs, supply chain management, due diligence systems.
• Experience in writing, reviewing, revising, and/or editing technical documents, proven ability to plan and organize work, good time management skills, strong sense for diligence and accuracy, strong analytical and problem-solving skills, solution and service-oriented attitude to work, fluency in English (spoken and written), and good skills in the use of standard software packages (MS Office).

• Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world's forests.
• Join a dynamic team in the FSC Performance and Standards Unit that crafts the normative basis for forest managers, manufacturers, and traders around the world to use the highly renowned FSC certification mark.
• Play an active role in the FSC global staff community of 400+ forest stewards who come together in-person at least once a year.
• Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof.
• Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g. LinkedIn Learning, Learning Lunches and more) to advance your career.
• Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature.