System Integration IT Specialist
vor 4 Wochen
Are you ready to advance your career in the IT field? We are currently seeking a skilled IT Specialist for system integration to join our esteemed client in the IT sector . This is a fantastic opportunity for a permanent position directly with the organization. We value diversity and encourage all qualified candidates to apply.
What our client offers:
- Direct employment in reputable organizations
- Established relationships with local companies built over years of experience
- Supportive and respectful guidance throughout the hiring process
- Comprehensive preparation for interviews with the employer
- Competitive salary based on performance
Key Responsibilities:
- Responding to inquiries via calls, emails, and tickets from users needing technical support
- Diagnosing issues and providing preliminary solutions
- Resolving user challenges efficiently to enhance satisfaction
- Documenting all incidents, solutions, and communications within the ticketing system
- Communicating the status of issues and requests clearly to users
- Gathering user feedback regarding support quality and suggestions for improvement
- Collaborating closely with other departments
Candidate Profile:
- Bachelor's degree in Computer Science or equivalent training
- Initial experience in the field or a strong interest in IT and technology
- Basic understanding of ITIL and ITSM or ESM solutions is advantageous
- Fundamental knowledge of effective troubleshooting techniques
- Proficiency in written and spoken German
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