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About TAKKT AG
TAKKT AG is a leading B2B omnichannel commerce company, providing innovative and sustainable solutions for the workplace. Our successful brands, including BIGDUG, Gerdmans, kaiserkraft, and Runelandhs, work together to create a better work environment for our customers and our employees.
About the Role
We are seeking a motivated and experienced Inside Sales Manager to join our team. As an Inside Sales Manager, you will be responsible for coordinating and processing customer inquiries, primarily via phone and email. You will also provide first-level support and guidance on the efficient use of our webshop, create and manage individual offers, and take orders over the phone while promoting cross- and up-selling initiatives.
Key Responsibilities
- Coordinate and process customer inquiries, primarily via phone and email
- Provide first-level support and guidance on the efficient use of our webshop
- Create and manage individual offers
- Take orders over the phone
- Promote cross- and up-selling initiatives
- Ensure telephone availability
- Answer customer inquiries regarding order status and complaints in collaboration with relevant departments
Requirements
- Experience in sales, preferably in a telecommunications or customer-facing role
- Excellent communication and interpersonal skills
- Customer-oriented approach, with the ability to understand customer needs and provide tailored solutions
- Self-motivation and ability to work independently in a responsible environment
- Organizational skills, with the ability to manage multiple tasks and prioritize effectively
Benefits
- Opportunities for career growth and development within the TAKKT AG and Haniel Group
- Access to a company-wide network and individual development programs
- Flexible and mobile work arrangements
- On-site cafeteria, coffee machines, and water dispensers
- Various health and sports programs
- Recognition and support for environmental awareness and social engagement
