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Customer Service Representative

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland ESS Education Vollzeit
About the Role

ESS Education is seeking a highly skilled and customer-focused Online Support / Customer Care Assistant to join our team. As a key member of our support team, you will be responsible for providing exceptional online customer support and ensuring a positive experience for our customers.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via email, chat, and other online channels.
  • Order Processing: Assist with order processing and tracking, ensuring accurate and efficient handling of customer inquiries.
  • Issue Resolution: Resolve customer issues promptly and professionally, maintaining a high level of customer satisfaction.
  • Record Keeping: Maintain accurate records of interactions, providing valuable insights for process improvements.
  • Team Support: Collaborate with the team to provide administrative support and contribute to a positive and productive work environment.
  • Feedback and Improvement: Gather feedback from customers and colleagues to identify areas for improvement and implement changes to enhance the customer experience.
Requirements
  • Location: Must be located in Germany.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with customers and colleagues.
  • Customer Service Experience: Experience in customer service, with a proven track record of providing excellent customer support.
  • Technical Skills: Proficient in using support software and technology, with the ability to learn new systems and tools.
  • Problem-Solving: Strong problem-solving abilities, with the ability to think critically and resolve complex issues.
  • Time Management: Good time management skills, with the ability to prioritize tasks and meet deadlines.
  • Language Skills: Fluency in English and German, with the ability to communicate effectively in both languages.
Benefits
  • Flexible Work Hours: Enjoy flexible work hours, allowing you to balance your work and personal life.
  • Remote Work Possibilities: Take advantage of remote work possibilities, working from the comfort of your own home or a designated remote work location.
  • Friendly and Supportive Team: Join a friendly and supportive team, dedicated to providing exceptional customer support and service.
  • Opportunities for Growth: Enjoy opportunities for professional growth and development, with a focus on continuous learning and improvement.
  • Competitive Pay: Receive competitive pay and benefits, reflecting your value to the team and the company.
  • On-the-Job Training: Receive on-the-job training and support, ensuring you have the skills and knowledge needed to succeed in the role.
  • Work-Life Balance: Enjoy a healthy work-life balance, with a focus on maintaining a positive and productive work environment.