Customer Experience and Renewals Expert

Vor 4 Tagen

Leipzig, Sachsen, Deutschland Enghouse Systems Vollzeit
{"title": "Customer Experience and Renewals Expert", "content": "Customer Experience and Renewals Expert

At Enghouse Interactive, we're seeking a Customer Experience and Renewals Expert to champion our customers' voices and shape our services and products.

As a key member of our team, you'll be responsible for:

  • Advocating for our customers' needs and integrating feedback to drive business growth.
  • Coordinating renewals seamlessly, addressing concerns with empathy and ensuring our loyal customers are always at the forefront.
  • Collaborating with diverse teams to deliver harmonious and consistent experiences across the board.

Requirements:

  • Proven experience in customer experience, renewals, or a closely related field.
  • German speaking
  • Exceptional communication skills, adept at forming and maintaining relationships.
  • A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
  • Proactivity and foresight in addressing and anticipating potential customer challenges.
  • Commercially aware to provide the best service to our customers
  • Excel in a fast-paced environment

We see it as an advantage if you...

  • Have experience working with channel partnership
  • Have a track record of identifying upselling and cross-selling opportunities
  • Proficient and comfortable with MS Excel

What We Offer:

  • A critical role where the customer is central to all we do.
  • Opportunities for professional development, training, and growth.
  • A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.

At Enghouse Interactive, we're committed to creating exceptional customer experiences. If you're passionate about delivering memorable journeys and ensuring our patrons feel valued, we'd love to chat.

Ready to shape the future of customer experience? Apply now, and let's embark on this journey together.

Enghouse Interactive is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LI-Remote

LI-LS

LI-EI

", "lang_code": "en-US"}

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