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Flight Customer Service Expert
vor 2 Monaten
Become a vital part of CHECK24's success as a Flight Customer Service Specialist
We are seeking dedicated individuals to provide exceptional customer service and support to our clients seeking affordable flight options. Leveraging our extensive network of over 700 airlines, you will guide customers through the booking process, ensuring they find the best deals and travel arrangements.
Your Key Responsibilities:
- Provide expert telephone advice on flights, guiding customers through various options and answering their inquiries with accuracy and professionalism.
- Process incoming online flight bookings efficiently and accurately, ensuring a seamless experience for our clients.
- Handle service requests from both new and existing customers via phone and email, addressing concerns related to seat reservations, baggage allowances, and other travel arrangements.
- Manage cancellations and flight changes with expertise, providing clear explanations and options to our customers.
- Collaborate effectively with airline partners to resolve customer issues and ensure smooth travel experiences.
What We Offer:
- A competitive salary package that reflects your skills and experience, along with attractive benefits such as vouchers for various CHECK24 products, a subsidized company pension plan, and a tax-free energy bonus.
- Opportunities to achieve a healthy work-life balance through flexible working arrangements, including the possibility of Workation and Sabbatical programs.
- Continuous professional development through training opportunities and specialized career advancement paths.
- A vibrant and supportive work environment with free lunches, drinks, a muesli bar, and fresh fruit available in our office.
- Modern work equipment, including additional screens and height-adjustable tables, to ensure your comfort and productivity.
- Subsidized job bikes/eBikes or job tickets to facilitate easy commuting.
- Engaging team-building activities and company events to foster a sense of community.
