Customer Service Specialist

vor 4 Wochen


Augsburg, Bayern, Deutschland LEW Vollzeit

Position: Customer Service Specialist - Service Innovation

Location: Augsburg | Full-time (38 hours) | Permanent

We are looking for dedicated professionals to support LEW Service & Consulting GmbH, a prominent service provider in Augsburg.

LEW Service & Consulting GmbH is a key player in the LEW Group, specializing in IT infrastructure, SAP systems management, customer service, debt recovery, and centralized services. Your future team is at the forefront of enhancing customer service across various sectors.

Key Responsibilities:

Transform customer service by introducing innovative optimization and automation strategies, ensuring a strong focus on customer satisfaction. Gather and analyze intricate data regarding customer interactions and feedback to refine our services based on actionable insights. Formulate strategies aimed at boosting customer satisfaction through improved written communication and the establishment of new customer service pathways. Concentrate on enhancing written customer interactions and raising communication standards through automation solutions. Spearhead the development and execution of quality management processes and protocols, turning customer complaints into valuable opportunities for service enhancement.

Benefits:

We offer flexible working hours, options for remote work, and subsidies for public transportation. We value diversity and promote a collaborative workplace culture. Enjoy the benefits of renewable energy, 30 days of annual leave, and the possibility to convert overtime into additional time off.

Qualifications:

Experience in process and project management, a customer-focused approach, and the capability to implement quality management standards are essential. Proficiency in Office applications, SAP, SAP BW, and Power BI, along with strong analytical skills, is required. Candidates should be innovative, forward-thinking, and possess a degree in a relevant field, with knowledge or interest in the energy sector and customer service.

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