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Customer Service Specialist
vor 3 Monaten
Position: Customer Service Specialist - Service Innovation
Location: Augsburg | Full-time (38 hours) | Permanent
We are looking for dedicated support for LEW Service & Consulting GmbH, situated in the vibrant city of Augsburg.
LEW Service & Consulting GmbH, a key service provider within the LEW Group, specializes in IT infrastructure management, SAP systems operation, customer service, and central services. Your future team is at the forefront of enhancing customer service across various sectors.
Key Responsibilities:
You will be instrumental in revolutionizing customer service by introducing innovative optimization and automation strategies, while ensuring a focus on customer satisfaction. You will gather and assess intricate data regarding customer behavior and feedback to refine our services based on valuable insights. You will formulate strategies aimed at boosting customer satisfaction through improved written communication and the implementation of new customer service pathways. Your primary focus will be on enhancing written customer interactions and raising communication standards through automation solutions. You will lead the development and execution of quality management processes and guidelines, transforming complaints into avenues for service enhancement.What We Provide:
We offer flexible working hours, options for remote work, and subsidies for public transportation. We value diversity and foster a collaborative work environment. Enjoy renewable energy benefits, 30 days of annual leave, and the option to convert overtime into additional time off.Desired Qualifications:
Candidates should possess experience in process and project management, a customer-focused approach, and the capability to implement quality management standards. Proficiency in Office applications, SAP, SAP BW, and Power BI, along with strong analytical abilities, is essential. We seek innovative and forward-thinking individuals with a degree in a relevant field, as well as knowledge or interest in the energy sector and customer service.