IT Support Specialist

vor 3 Wochen

Bremen, Bremen, Deutschland IPPEN Vollzeit
Job Description

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at IPPEN.MEDIA. As a key member of our IT department, you will be responsible for providing exceptional support to our customers and ensuring their technical issues are resolved efficiently.

Key Responsibilities:
  • Provide first- and second-level support to customers via email, phone, and Teams
  • Coordinate and create tasks for our internal IT team and test implemented solutions
  • Maintain accurate and up-to-date customer data to support successful projects
  • Ensure customer inquiries are resolved promptly and effectively
  • Assist with smaller customer projects and lead them to successful completion
What We Offer:
  • A leading product portfolio with satisfied customers and above-average growth opportunities
  • A dynamic team with friendly colleagues, a startup atmosphere, and open and honest communication
  • A spacious loft office in the Bremen Überseestadt and regular company events
  • Comprehensive pension plan and company fitness program (Hansefit)
  • Flexible, hybrid work models: office plus mobile work
Requirements:
  • A completed education in IT or a comparable qualification
  • Excellent user knowledge of current office programs and CRM systems
  • Customer-oriented behavior and a hands-on mentality
  • A passion for IT topics and web-based solutions
  • Excellent German language skills in writing and speaking, with English skills desirable

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