Head of Operations
vor 3 Wochen
We're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our portfolio company, you'll ensure seamless operation strategies and collaborate with departments to achieve business objectives.
Our company is a trailblazing supply chain platform that has revolutionized the way large construction material orders are sourced, distributed, and financed. With a mission to unlock the vast potential of cross-border supply, we provide access to high-quality construction materials at a global scale through our innovative platform.
Our platform technology facilitates supply and demand matching, offers cloud inventory management, and provides a comprehensive suite of services, including fintech capabilities. With a strong focus on digital innovation, we eliminate middlemen and create a seamless connection between suppliers and buyers.
As a key member of our team, you'll be responsible for:
- Ensuring timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives.
- Developing and implementing scalable processes to improve customer experience and retention.
- Leading and mentoring a team of operations managers, providing coaching, support, and professional development opportunities.
- Collaborating with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives.
- You possess a Bachelor's degree or Master's degree in Business or a related field.
- You have excellent communication skills in both German and English.
- You thrive in high-pressure environments and enjoy tackling crisis management and firefighting tasks.
- You excel in data analysis and process optimisation, continually seeking ways to improve operations and customer satisfaction.
- You possess strong problem-solving skills, allowing you to navigate complex challenges effectively.
- Ideally, you have experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently.
- You bring 3-5 years of experience in customer service, operations, or account management, demonstrating your capability in these fields.
- You have a proven track record of leading a team, showcasing your leadership and team management abilities.
Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well.
Benefits and Perks- A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level.
- An experienced founding team with a proven track record of success.
- A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company.
- Collaboration with top-tier investors and experts.
- Beautiful office spaces, HQ in the centre of Berlin, multiple global locations.
Apply below and become a part of our success story.
Our Commitment to Diversity and InclusionWe value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.
Project A Ventures is the operational VC that provides its ventures with capital, an extensive network, and exclusive access to a wide range of operational expertise.
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