Customer Service Representative

vor 2 Wochen

Hamburg, Hamburg, Deutschland Page Personnel Vollzeit
Job Description

We are seeking a highly motivated and organized Sachbearbeiter (m/w/d) Customer Care Management to join our team at PageGroup. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to customers via phone, email, or chat, resolving their queries and concerns in a professional and courteous manner.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Process Improvement: Collaborate with the customer service team to identify areas for process improvement and implement changes to enhance customer experience and efficiency.
  • Communication: Communicate effectively with internal teams, including sales, marketing, and logistics, to ensure seamless customer service and support.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues in a fair and timely manner.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Customer Service Experience: Previous experience in customer service, preferably in a call center or customer support role.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.

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