Industrial Automation Specialist

vor 1 Woche

Esslingen, Baden-Württemberg, Deutschland Festo Vollzeit
About the Role

Festo Corporation is seeking a highly skilled and experienced professional to join our team as a Mechatronics Applications Engineer. As a key member of our sales and technical support team, you will play a vital role in enhancing sales and market share for Festo in the North American Market.

Key Responsibilities
  • Provide technical advice and support to sales, distribution partners, and customers regarding specific applications and production processes within industry segments.
  • Create technical content for marketing activities, including application or video tutorials.
  • Engage with external control groups in public platforms to stay updated on market trends.
  • Develop and foster relationships with controls engineers at customer organizations.
  • Maintain regular communication with other MAEs and Technical Support colleagues across North America (Canada, United States, and Mexico) to share product and application information.
  • Onsite customer support for prototype startups in order to do 'proof of concept', good working knowledge of third-party PLC software, network configuration and device integration coverage including product sizing and selection.
  • Establish and maintain a repository of common software applications and libraries to streamline the commissioning process for customer applications.
  • Gather customer feedback on product and solution usage and relay it to Product Management for future development.
  • Collaborate closely with the Technical Support department to provide timely solutions for technical support tickets.
  • Evaluate the technical and commercial feasibility of proposals based on comprehensive technical and application knowledge.
  • Discuss technical proposals, including controls and electromechanical products and solutions to optimize machine performance with a strong focus to increase component sales.
  • Contribute to discussions on machine concepts to optimize the design of automated machinery, defining specifications and concepts.
  • Provide support on matters related to norms and regulations.
  • Identify and secure projects based on exceptional application, automation, and sector competence.
  • Share knowledge with Business Drivers to promote the adoption of solutions.
Requirements
  • Problem solver mentality.
  • Acts as the key technical interface between customer and all relevant technical departments within Festo during the pre-sales phase of specific applications for the industry segments, always in coordination with the Sales Engineer.
  • Provides technical training and arranges knowledge transfer to the MAE and Business Development teams for the specific products/applications of the relevant industry segment.
  • Works closely with Technical Support to address any outstanding customer technical issues.
Preferred Qualifications
  • English Language, Spanish a plus.
  • Ability to read, analyze and interpret moderate to complex documents.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Ability to make effective speeches and present technical or complex topics to customers.
  • Microsoft Office suite experience.
  • Experience with IEC-3 programming languages. Familiarity with CODESYS, Rockwell Automation Studio, Siemens TIA Portal, Beckhoff TwinCAT 3 and/or Omron Sysmac Studio. Plus: Python, C++, C#, LabVIEW.
  • Familiarity with EtherCAT, EtherNet/IP, PROFINET, Modbus TCP, TCP/IP, IO-Link
  • Understanding of motion control concepts, PLCs and distributed I/O.
  • Ability to size and design servo motor applications.
  • Familiarity with pneumatics and pneumatic control logic.
  • Troubleshooting skills.
  • CAD knowledge.
  • Bachelor's Degree (BS in Mechatronics Engineering, Electrical Engineering or Mechanical Engineering) MBA preferred.
  • 5-10+ years minimum experience in project managing, controls engineering, sales, and technical support in industrial automation.
  • Experience in Festo a plus.
  • Mechatronics, electromechanical or robotics engineering. Solid knowledge of Industrial Automation.
  • Experience in sales and customer responsibility.
  • Excellent communication and presentation skills.
Compensation

The salary range for this position is $, - $,

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