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Guest Services Representative

vor 3 Monaten

Munich, Bayern, Deutschland HOLIDAY INN EXPRESS MÜNCHEN - OLYMPIAPARK Vollzeit


**Guest Services Representative**

HOLIDAY INN EXPRESS MÜNCHEN - OLYMPIAPARKGuest Services Representative
  • Full Time
  • Experience Required
  • Location: Munich, Germany
About Us:

At Holiday Inn Express Munich – Olympiapark, we pride ourselves on providing exceptional hospitality. Our establishment features 74 modern, air-conditioned rooms equipped with high-speed internet access. We also offer 37 parking spaces in our underground garage.

As part of the tristar GmbH family, we manage over 40 hotels and are committed to our employees, whom we refer to as triSTARS. We are honored to have received accolades from Focus-Business as a TOP Employer and have been recognized as the most family-friendly company in our sector for two consecutive years. Our employees have rated us with the TOP & OPEN Company seals, and we have been named the Best Employer in Hospitality by "Die Zeit" in recent years.

Your Responsibilities:
  • Act as a welcoming host, greeting our guests with warmth and charm.
  • Manage the check-in and check-out processes for our guests.
  • Handle reservation inquiries and process bookings efficiently.
  • Oversee cash management and accounts receivable.
  • Perform all administrative tasks at the front desk independently and competently.
  • Contribute to a smooth operational flow during morning, evening, and night shifts.
  • Facilitate effective communication across all departments within our hotel.
Your Profile:
  • Ideally, you possess a completed education in hospitality.
  • Experience in similar roles is advantageous, but we welcome career changers with a passion for the industry.
  • You demonstrate a proactive and independent work ethic, along with strong teamwork and accountability.
  • Familiarity with corporate hotel operations is a plus.
  • Experience with Opera hotel software will be beneficial in your new role.
What We Offer:
  • A recognized employer (TOP Employer in the medium-sized sector according to Focus-Business).
  • A permanent employment contract.
  • Annual salary increases of at least 3%.
  • A minimum of 30 vacation days per year.
  • 25% night shift bonus.
  • A rewards system with a company credit card.
  • A pleasant working environment.
  • Predictable working hours.
  • Compensation for any overtime worked.
  • Opportunities to contribute to a rapidly expanding young company.
  • Comprehensive training in all processes and standards from our experienced triSTARS.
  • A company built on strong values and principles.
  • Room for personal growth and development.
  • Career advancement opportunities to Front Office Supervisor.
  • Provision and maintenance of uniform components.
  • Various employee discounts as part of a corporate offering on events, services, and products.
  • Global discounts at IHG hotels.

* We seek triSTARS, not labels. All individuals of any gender, age, religion, disability, sexual orientation, and background are welcome. We believe in inclusivity and diversity.

Contact:

If you resonate with our values and are interested in shaping the future of the tristar group, we look forward to receiving your complete application materials. Please apply through the designated application button.