Customer Service Representative Spanish

Vor 6 Tagen

Münster, Nordrhein-Westfalen, Deutschland Majorel Münster GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused Spanish Language Customer Support Specialist to join our team at Majorel Münster GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a home office setting.

Key Responsibilities
  • Handle customer inquiries and issues via phone, email, and chat in a professional and courteous manner.
  • Provide proactive customer support and resolve issues in a timely and efficient manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and quality standards.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • Excellent Spanish language skills (spoken and written).
  • Very good English skills (spoken and written).
  • Service-oriented, patient, and friendly manner.
  • Professional communication skills and accordant soft skills.
  • Good PC skills (usage of web-based tools and MS Office).
  • Sufficient typing skills.
  • Technical affinity and experience in supporting customers beneficial.
What We Offer
  • 100% home office in Germany.
  • We provide you with the equipment you need.
  • Certified product and communication training as well as ongoing on-the-job coaching and qualification – all online.
  • A basic salary of 2,210€ gross.
  • Integration in an international team, multicultural environment.
  • Good development opportunities within the company.
  • Talent development program.
  • Contactless interview and contract process.
  • Attractive discount cooperation partners for Majorel employees (like fitness, language courses, fashion etc.).
  • Feel Good Management.
  • Several Employee events throughout the year.
  • Bike Leasing partner.

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