Process Excellence Manager

vor 1 Tag

Hamburg, Hamburg, Deutschland Hapag-Lloyd AG Vollzeit
About Hapag-Lloyd AG

Hapag-Lloyd AG is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries.

Job Description

We are seeking a dynamic and experienced process improvement expert to drive our global process excellence initiative and contribute to our success. As the Custodians of Process Excellence, your primary role will be to drive value creation across our global process landscape, enhancing productivity and overall efficiency at Hapag-Lloyd AG.

Responsibilities and Tasks:
  • Drive innovative process improvement initiatives, collaborating closely with stakeholders on a global level
  • Drive a solution-oriented and agile working methodology to deliver tangible benefits for the organization, ensuring a focus on efficiency and continuous improvement
  • Cultivate a culture of continuous improvement, fostering innovation and proactive problem-solving within the team
  • Open communication within the team and across departments, promoting collaboration and a continuous improvement mindset in assigned process improvement initiatives
  • Optimize process performance and productivity to deliver a positive customer experience
  • Guide and empower process owners in optimizing efficiencies and continuous process improvement initiatives
  • Utilize data-driven methods for process analytics, leveraging your strong analytical skills to derive actionable insights for process optimization
  • Conduct data-driven analysis of end-to-end business processes, utilizing methodologies like Process Mining and Lean Six Sigma to identify and address bottlenecks effectively
  • Uphold standardization measures and oversee automation and centralization initiatives
Requirements and Qualifications:
  • Proven experience in continuous process improvement and Business Process Management with a result-driven mindset
  • Demonstrated ability to develop and deliver strategic roadmaps aligned with organizational objectives
  • Excellent analytical skills using data-driven methodologies such as Lean Six Sigma, quick learning ability
  • Solid understanding of Process Mining technology to drive process improvement beneficial
  • Automation mindset to promote process improvement through technical levers, e.g. RPAs, ODM
  • Ability to conduct process improvement initiatives in collaboration with stakeholder and senior management
  • Strong communication skills to foster collaboration while working with diverse stakeholder groups
  • Independent and target-oriented work style with a high level of commitment
  • Experience in shipping, logistics, maritime business, or business process related studies beneficial
  • Fluent in spoken and written English, additional languages are beneficial
We Offer:
  • Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of
  • Excellent opportunities for further development, supported by a wide range of training and development opportunities
  • Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract
  • At least 28 days of vacation, flextime, capital-forming benefits, company pension plan
  • Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar
  • Central location between the main train station and Jungfernstieg as well as subsidy for public transportation
  • Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

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