Customer Success Onboarding Manager EMEA
Vor 3 Tagen
At SAP LeanIX, we are seeking a highly skilled Customer Success Onboarding Manager to join our growing team in EMEA. As a key member of our Customer Success organization, you will be responsible for ensuring the successful onboarding and adoption of our products and services.
Key Responsibilities:- Lead the onboarding process for new customers, ensuring a smooth and positive experience from contract signing to roll-out and initial usage.
- Conduct in-depth consultations with customers to understand their unique business requirements, goals, and challenges, tailoring the onboarding journey to meet their specific needs.
- Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product to drive onboarding standardization and automatization and reduce time-to-value (TTV).
- Proactively monitor and analyze customer product usage and adoption patterns, identifying potential areas for improvement or increased engagement, and implementing strategies to drive customer success.
- 1-2 years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
- Fluent in French, German & English.
- Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Ability and experience to structure and prioritize your work and work of others.
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.
We are a global, diverse team at LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
We have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you.
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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