Customer Success Manager EMEA

Vor 3 Tagen

Berlin, Berlin, Deutschland Plan A Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our Customer Success Team, you will be responsible for ensuring the success of our large clients in the region.

Key Responsibilities
  • Act as a trusted advisor to our clients, managing relationships and ensuring their success
  • Become an expert on our platform, leveraging deep product and carbon accounting knowledge to resolve client pain points and identify opportunities for future product development
  • Guide clients on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
  • Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
  • Work with our sales team to translate client opportunities into commercial value
  • Design operational strategy and push execution, continuously working to scale processes and systems to drive rapid growth
Requirements
  • 3+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA
  • Demonstrated ability to build and foster durable business relationships, remaining calm and collected when facing crisis or criticism and celebrating clients' successes with them
  • Comfort working cross-functionally, aligning with sales leaders, product teams or clients at the biggest companies in the world to ensure clients achieve their goals
  • Savvy and tactful communicator with experience managing complex business relationships, intuitively finding the right tone and comfortable working with people from a wide range of backgrounds
  • Comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously
What We Offer
  • Employee Stock Options (VSOP)
  • Discounts and benefits via the Plan A Corporate Benefits Platform
  • Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
  • Monthly team activities, company on- and offsite, and weekly team in-person gatherings on a Friday evening
  • Flexibility to work remotely, in-office, or a bit of both
  • 28 vacation days per year, 30 days working-from-anywhere, plus annual educational leave and sabbatical leave
About Plan A
  • Contribution to a bigger purpose: push the needle on climate action by contributing to the success of our carbon management and ESG software
  • We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
  • We are always growing and so are you. We support you with "MyPlan A", your personalised career journey, in hitting your professional development goals and your vision for life.
  • Enjoy the perks of remote work while having access to our coworking space in the heart of London.

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