Head of Operations
vor 3 Wochen
We're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. In this role, you'll ensure the seamless coordination and alignment of customer-related initiatives across departments.
Our company, Project A Ventures, is a leading operational VC that provides its ventures with capital, an extensive network, and exclusive access to operational expertise. We're committed to diverse and equal opportunities hiring for all.
Key Responsibilities- Be the referent for all post-sales customer-related topics.
- Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives.
- Develop and implement scalable processes.
- Identify opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams.
- Lead and mentor a team of operations managers, providing coaching, support, and professional development opportunities.
- You possess a Bachelor's degree or Master's degree in Business or a related field.
- You have excellent communication skills in both German and English.
- You thrive in high-pressure environments and enjoy tackling crisis management and firefighting tasks.
- You excel in data analysis and process optimisation, continually seeking ways to improve operations and customer satisfaction.
- You possess strong problem-solving skills, allowing you to navigate complex challenges effectively.
- A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level.
- An experienced founding team and collaboration with top-tier investors and angles.
- A future-proof job with an attractive salary and performance-related bonus payments in a successful and value-oriented company.
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