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Product Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Be a Hero for Our Customers

We're on a mission to deliver amazing experiences, and we need your help As a Product Support Specialist, you'll be part of our Global Logistics Team, working closely with engineers and product managers to shape our global logistics products.

Your Key Responsibilities:
  • Investigate and resolve bug reports, queries, and feature requests to ensure our customers receive top-notch support.
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions that drive user satisfaction.
  • Develop and implement strategies to enhance the user experience, leveraging data-driven insights and feedback.
  • Contribute to process improvements and innovation across Product Support and Product Operations.
  • Provide exceptional customer support, thinking like a product user and being invested in their needs.
What We're Looking For:
  • A strong team player with excellent communication skills, able to connect people and teams to our company vision.
  • A hands-on attitude, capable of dealing with constant change and getting things done in a timely and effective manner.
  • A proactive mentality, a curious mindset, and a desire to make an impact.
  • Excellent English skills, both written and verbal.
  • Strong problem-solving skills, with the ability to perform basic debugging.
What We Offer:
  • A hybrid working model, with face-to-face connection and collaboration in our Berlin campus 2 days a week.
  • 27 days holiday, with an extra day on 2nd and 3rd year of service.
  • A range of benefits, including Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy, Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan, 1.000 € Educational Budget, Language Courses, Parental Support, Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts.

We're committed to fostering a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. If you're passionate about delivering amazing experiences and making a real impact, we'd love to hear from you