Sales Compliance Operations Lead
vor 2 Monaten
About Wolt's Global Merchant Team
Wolt's mission is to deliver best-in-class restaurant and store selection for consumers and build products and services for our merchants to grow their businesses profitably. To achieve this, we partner closely with our commercial teams in 25 countries.
Our global subteams focus on distinct areas of the merchant lifecycle and experience, as well as internal efficiency related to reaching our mission:
- The Merchant Strategy & Operations team is responsible for our merchant and selection strategy, merchant experience, planning and performance tracking, operating model design, and commercial go-to-market approaches.
- The Sales Strategy & Operations team owns and develops the goaling, sales operations processes, tools, and enablement programs to support and improve the productivity of our local pre- and post-sales teams.
- The Merchant Operations subteam focuses on smooth execution of core processes such as onboarding, in-store flows, self-service tooling, and integrations - in tight collaboration with our product teams.
- The Enterprise team works directly with global current and prospective merchant partners to unlock and grow our joint business.
- The B2B subteam owns and develops some of our newer service offerings for merchants, such as logistics as a service.
About the Role
We are seeking an experienced professional to lead the Sales Compliance team across Wolt. As the leader, you will be responsible for creating, operationalizing, and strengthening a sales compliance framework capable of upholding Wolt's compliance responsibilities and Sales investment while enabling Sales team productivity and activation/onboarding accuracy.
You will join the Merchant Strategy & Operations team, where we focus on building the best merchant selection for our customers. As the leader of the Sales Compliance team, you will be responsible for building the team, process, and function. You will dive into sales processes and systems to deeply understand the sales process and how to ensure compliance with all regulations.
You will partner closely across Internal Audit, Strategy & Operations, Systems, Legal, Accounting, Engineering, and Product groups to develop and land appropriate controls across 25 countries. This is a management position, and the role will be located in Berlin or Helsinki.
Key Responsibilities
- Independently drive efficiency and decisive process improvements throughout the order to cash process.
- Help our sales team to sell quickly and compliantly.
- Ensure Wolt maintains SOX compliance while continuing fast growth.
- Design, build, and run appropriate SOX controls and partner with new and diverse business groups to achieve compliance.
- Own and maintain permissions access for critical systems such as CRM, Contracting tools, and Internal systems.
- Partner with Security/Internal Audit and our business teams to design effective access controls.
- Design and document order to cash processes that are efficient, scalable, and compliant.
- Lead impactful, cross-functional initiatives to deliver step-change improvements in performance.
- Manage a growing team, hiring and developing your direct reports professionally.
Requirements
- You have a bachelor's degree and 6+ years of relevant experience in sales compliance, business systems, process improvement, tools, and enablement at either high-growth technology startups or well-established companies.
- Highly proficient in designing order to cash processes, systems, and tools such as salesforce, docusign, Pipedrive, etc.
- Familiarity with SOX compliance as it relates to order to cash systems and processes.
- Excellent project management and cross-functional leadership skills.
- Highly proficient in Google Sheets/Excel (pivot tables, vlookups) and flowchart tools like Visio/Lucidchart.
- Hands-on experience with administration of sales systems and/or contracting tools.
- You communicate clearly and concisely in written and verbal comms.
- You have management experience.
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