CRM Solutions Advisor
vor 1 Monat
Position: CRM Solutions Advisor
Company: Schwarz Dienstleistung KG
Schwarz Dienstleistung KG is responsible for managing the entire digital framework and all software solutions for the Schwarz Group. This includes the selection, provision, operation, and further development of IT infrastructures, platforms, and business applications. To optimally support the departments with IT solutions in their business processes, the company gathers requirements through consultation sessions and collaboratively develops professional and efficient IT solutions.
Your Responsibilities:
- Redesigning and enhancing complex solutions in Customer Care Management (service processes/CRM)
- Driving digital transformation and providing consultancy for highly integrated solutions
- Managing customer systems within international IT environments
- Collaborating with departments and specialists, overseeing projects
- Coordinating external partners and ensuring quality assurance
- Working with adjacent teams, documenting systems and processes
Your Profile:
- Completed degree in (Business) Informatics or Business Administration
- Experience in consulting CRM systems and leading projects independently
- Knowledge of CRM cloud systems (Dynamics CRM, CRM365, Salesforce, ServiceNow)
- Interest in innovative service processes in customer service
- Analytical skills and ability to self-organize
- Proficient language skills in German and English
- Customer-oriented and team player
Our Offer:
- Diverse options for childcare and family-friendly policies
- Permanent employment contract
- Motivated team, employee discounts, and benefits
- Comprehensive onboarding in relevant topics, attractive compensation
- Opportunity for remote work within the country
We look forward to your application.
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