Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Bonn, Nordrhein-Westfalen - SAP Leanix
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IT Support Specialist
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IT Support Specialist
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Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitJob Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide first-level technical support to employees via phone, email, and in-personAssist in troubleshooting and...
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IT Support Specialist
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Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitJob Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide technical support and assistance to employees via phone, email, and in-person Troubleshoot and resolve...
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IT Support Specialist
vor 3 Wochen
Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled IT Support Engineer to join our team at SAP LeanIX. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide first-level technical support to employees via phone,...
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IT Support Specialist
vor 3 Wochen
Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitAbout the RoleWe are seeking a highly skilled IT Support Engineer to join our team at SAP LeanIX. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide first-level technical support to employees via phone,...
Technical Support Specialist
vor 3 Monaten
Position Overview: We are in search of a dedicated IT Support Engineer specializing in Apple technologies. This role is essential for maintaining a dependable IT environment within our global organization. You will play a crucial role in supporting our systems, enhancing our processes, and delivering vital assistance to our operations.
Work Arrangement: On-site in Bonn, Germany or Ljubljana, Slovenia
Contract Type: Fixed-term contract for 12 months
Key Responsibilities:
- Serve as the main contact for staff requiring technical support across a variety of software and hardware challenges.
- Provide effective first-level support on-site.
- Assist in the setup and maintenance of audio and video equipment.
- Engage in testing and integrating new technologies into our existing IT framework.
- Develop, update, and maintain thorough training materials and technical documentation.
- Analyze support inquiries to identify underlying issues and trends.
- Contribute to the standardization and continuous enhancement of IT support processes and service quality.
Candidate Profile:
- Proven experience in a technical support or help desk role.
- In-depth knowledge of IT and Apple technologies, especially in managing a fleet of Mac and iPhone devices through asset management systems and remote administration.
- Familiarity with ticketing and service desk applications (e.g., Jira Service Desk, ServiceNow).
- Exceptional communication skills in English, both written and verbal, with the ability to convey technical information clearly.
- Customer-focused approach with the ability to adapt quickly to dynamic environments.
- Ideally, experience in one or more of the following areas:
- Identity Management with Okta
- Microsoft 365 administration
- Mobile device management (e.g., JAMF or Microsoft Intune)
- Administration of Atlassian products (Confluence & Jira)
About SAP LeanIX: SAP LeanIX is a leader in enterprise architecture management (EAM), facilitating the modernization of IT landscapes and ongoing business transformation. Our software-as-a-service solutions empower organizations to gain transparency, enabling them to visualize, assess, and manage their transition towards an optimal IT architecture. By leveraging a data-driven and automated approach enhanced with AI, SAP LeanIX assists organizations in making informed decisions and collaborating more effectively. We serve over 1,400 companies globally across various sectors, including a significant portion of the Fortune 500 and half of the German DAX 40.
Work Culture: At SAP LeanIX, we embrace a hybrid work model, allowing flexibility to work remotely or from one of our offices. Our teams collaboratively decide on the work mode that best suits their needs. We also offer a range of benefits to support our employees.
SAP LeanIX is committed to being an equal opportunity employer. We value diversity as a key driver of our company's growth and success. All applicants will be considered for employment based on their experience, qualifications, and competencies, without discrimination based on any protected status.
