Reception Team Leader
vor 4 Wochen
Reception Team Leader (m/w/d) bei CityClass Hotels
Reception Team Leader (m/w/d)
- Vollzeit
- Köln, Deutschland
- Mit Berufserfahrung
Als Reception Team Leader (m/w/d) bist du am Dreh- und Angelpunkt unserer Hotels zuständig für:
- die individuelle Begrüßung, Betreuung und Koordination von Stamm- und Hausgästen
- Check-In/Check-Out
- Reservierungsannahme und -bearbeitung
- ordnungsgemäße Kassen- und Debitorenabrechnungen
- Koordination von Telefongesprächen
- Beschwerdehandling und Follow-UP
- einen reibungslosen Ablauf aller administrativen und operativen Aufgaben am Empfang
- Einarbeitung und Weiterentwicklung neuer Mitarbeiter und Auszubildenden
Das solltest du mitbringen:
- eine abgeschlossene Ausbildung in der Hotellerie
- eine begeisternde und herzliche Art, sodass du sowohl persönlich als auch telefonisch bei unseren Gästen in positiver Erinnerung bleibst
- Sprachkenntnisse in Deutsch und Englisch (in Wort und Schrift) und ggf. auch in einer weiteren Fremdsprache
- Erfahrung im Umgang mit (Hotel-) EDV-Systemen, gerne mit Mews
- Gelassenheit und Ruhe auch in Zeiten höherer Belastung
- Spaß daran, neuen Mitarbeitern und Auszubildenden etwas beizubringen
- Verantwortungsbewusstsein
Was dich bei uns erwartet:
- die Möglichkeit zu wachsen und bei Eignung langfristig als Empfangsleitung des CityClass Hotels eingesetzt zu werden
- ein tolles Team
- eine herzliche, familiäre Arbeitsatmosphäre
- flache Hierarchien und direkte Kommunikation auf alle Ebenen
- ein zukunftssicherer, unbefristeter Arbeitsplatz
- moderne und renovierte Hotels
- eine faire Bezahlung + Zusatzleistungen + Prämien
- Inflationsbeihilfe
- betriebliche Krankenzusatzversicherung
- kostenfreie Weiterbildungsmöglichkeiten über unseren Partner
- bei Bedarf ein kostenfreies Deutschlandticket
- elektronische Zeiterfassung und Überstundenausgleich
- frühzeitige Dienstplanerstellung und digitale Veröffentlichung
- faire und flexible Dienstplan- und Urlaubsgestaltung
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