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Sea Freight Export Team Supervisor in Automotive Logistics

vor 3 Monaten


Ratingen, Nordrhein-Westfalen, Deutschland Hellmann Worldwide Logistics Vollzeit
Join Our Team as a Sea Freight Export Team Supervisor

At Hellmann Worldwide Logistics, we pride ourselves on delivering a comprehensive range of air and sea freight solutions, ensuring our clients' shipments arrive at their destinations promptly and efficiently. We are dedicated to crafting customized solutions tailored to the unique needs of our customers. As part of our dynamic team, you will play a crucial role in the global movement of goods and services.

Location: Ratingen | Employment Type: Permanent

Your Responsibilities:
  • Lead and manage the team both technically and disciplinarily.
  • Oversee the effective utilization of team resources and provide support in critical situations, including complaint resolution.
  • Facilitate comprehensive training and mentorship for new team members.
  • Implement new client projects while monitoring and enhancing performance metrics for both new and existing accounts.
  • Stay updated on industry developments and changes relevant to your operations.
  • Manage relationships with carriers and maintain effective communication with both internal and external stakeholders, ensuring competitive purchasing conditions.
  • Strive to achieve high levels of customer satisfaction.
  • Handle sea freight operations (FCL and LCL) specifically within the automotive sector.
  • Monitor service level agreements (SLA) and key performance indicators (KPI), initiating continuous improvement strategies and managing complaints.
Your Profile:
  • Completed training in freight forwarding & logistics or a related degree.
  • Extensive knowledge and professional experience in logistics, particularly in sea freight and customer service.
  • Initial experience in managing small teams.
  • Proficient in both written and spoken German and English.
  • Skilled in Microsoft Office applications, especially Excel and PowerPoint.
  • Possess strong problem-solving abilities and a customer-focused approach.
  • Quality and cost-conscious with a high degree of reliability.
  • Excellent communication, persuasion, and negotiation skills.

At Hellmann, we value inclusion and social diversity. We welcome applications from individuals of all backgrounds, regardless of gender, age, disability, religion, ethnic origin, or sexual identity.


Your Benefits:
  • Embrace the Hellmann Spirit: a culture that prioritizes you, with regular team events and celebrations.
  • Work-life integration: flexible working hours and options for remote work.
  • Financial perks: vacation and holiday bonuses, pension schemes, and additional benefits for referring new colleagues.
  • Health and well-being initiatives: mental health support and nutritious meal options in our cafeteria.
  • Family-friendly policies: time off for caregiving and special occasions.
  • Opportunities for professional and personal growth: newcomer orientation, training programs, and access to a digital learning platform.
  • Mobility support: allowances for transportation.