Logistics Team Manager
vor 1 Woche
Job Summary:
We are seeking a highly skilled Logistics Team Manager to join our team at Hellmann Worldwide Logistics. As a key member of our team, you will be responsible for the technical and disciplinary management of the team, ensuring optimal utilization and supporting in critical cases.
Key Responsibilities:
- Manage the technical and disciplinary aspects of the team, ensuring effective communication and collaboration.
- Take responsibility for the optimal utilization of the team, identifying areas for improvement and implementing changes as needed.
- Support the team in critical cases, such as complaints and claims processing, ensuring timely and effective resolution.
- Ensure competent and comprehensive training and guidance for new employees, promoting a culture of continuous learning and development.
- Implement new customers, monitor and optimize key figures for new and existing customer business, and ensure up-to-date knowledge of market trends and developments.
- Maintain external and internal stakeholders, ensuring purchasing conditions are up-to-date and in line with the market.
- Ensure customer satisfaction, monitoring SLA and KPI, and initiating continuous improvement measures as needed.
- Responsible for sea freight processing (FCL and LCL) in the automotive sector, ensuring efficient and effective logistics operations.
Requirements:
- Successfully completed training in freight forwarding & logistics or a comparable field.
- Extensive logistics expertise and professional experience in sea freight and customer service.
- Initial experience in managing small teams, with a proven track record of success.
- Very good written and spoken German and English skills, with the ability to communicate effectively with internal and external stakeholders.
- Experience in using the Office package, especially Excel and PowerPoint, with a high level of proficiency.
- Ability to solve problems in a team and customer-oriented way, with a strong focus on quality and cost consciousness.
- Strong communication skills, persuasiveness, and negotiation skills, with a proven ability to build and maintain relationships.
What We Offer:
- Hellmann Spirit: A culture of teamwork and collaboration, with regular team and company events.
- Work-life integration: Flexible working hours and home office options, promoting a healthy work-life balance.
- Additional financial benefits: Vacation and Christmas bonus, company pension scheme, and capital-forming benefits.
- Health & well-being: Mental health and health coaching, changing dishes in our canteen.
- Family: Days off to care for relatives and for special events.
- Professional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platform.
- Mobility: Mobility allowance.
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