Logistics Team Manager

vor 1 Woche

Ratingen, Nordrhein-Westfalen, Deutschland Hellmann Worldwide Logistics Vollzeit

Job Summary:

We are seeking a highly skilled Logistics Team Manager to join our team at Hellmann Worldwide Logistics. As a key member of our team, you will be responsible for the technical and disciplinary management of the team, ensuring optimal utilization and supporting in critical cases.

Key Responsibilities:

  • Manage the technical and disciplinary aspects of the team, ensuring effective communication and collaboration.
  • Take responsibility for the optimal utilization of the team, identifying areas for improvement and implementing changes as needed.
  • Support the team in critical cases, such as complaints and claims processing, ensuring timely and effective resolution.
  • Ensure competent and comprehensive training and guidance for new employees, promoting a culture of continuous learning and development.
  • Implement new customers, monitor and optimize key figures for new and existing customer business, and ensure up-to-date knowledge of market trends and developments.
  • Maintain external and internal stakeholders, ensuring purchasing conditions are up-to-date and in line with the market.
  • Ensure customer satisfaction, monitoring SLA and KPI, and initiating continuous improvement measures as needed.
  • Responsible for sea freight processing (FCL and LCL) in the automotive sector, ensuring efficient and effective logistics operations.

Requirements:

  • Successfully completed training in freight forwarding & logistics or a comparable field.
  • Extensive logistics expertise and professional experience in sea freight and customer service.
  • Initial experience in managing small teams, with a proven track record of success.
  • Very good written and spoken German and English skills, with the ability to communicate effectively with internal and external stakeholders.
  • Experience in using the Office package, especially Excel and PowerPoint, with a high level of proficiency.
  • Ability to solve problems in a team and customer-oriented way, with a strong focus on quality and cost consciousness.
  • Strong communication skills, persuasiveness, and negotiation skills, with a proven ability to build and maintain relationships.

What We Offer:

  • Hellmann Spirit: A culture of teamwork and collaboration, with regular team and company events.
  • Work-life integration: Flexible working hours and home office options, promoting a healthy work-life balance.
  • Additional financial benefits: Vacation and Christmas bonus, company pension scheme, and capital-forming benefits.
  • Health & well-being: Mental health and health coaching, changing dishes in our canteen.
  • Family: Days off to care for relatives and for special events.
  • Professional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platform.
  • Mobility: Mobility allowance.

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