IT Support Specialist
vor 1 Woche
We are seeking a dedicated IT Support Specialist to join our IT team at educcare Lösungen für Familie und Beruf GmbH in Cologne. Our IT department provides support to approximately 1500 users across 50 nationwide networked daycare center locations.
This position is perfect for an individual who is passionate about delivering exceptional technical support and is looking for a challenging role in a dynamic and growing company.
What We Offer:- Competitive Salary and Benefits Package
- Flexible Working Hours and Remote Work Options
- Opportunities for Professional Development and Growth
- Collaborative and Supportive Team Environment
- State-of-the-Art Technology and Equipment
- Conveniently Located Workplace in the Heart of Cologne
- Providing technical support to users at our Cologne office and monitoring/remote maintenance of over 50 daycare center locations
- Independent monitoring and processing of support tickets
- Installation and maintenance of software using UEMS and client hardware
- Configuration of mobile devices and management using Mobile Device Management software
- Microsoft 365 support for users including training (Outlook, OneDrive, Teams, SharePoint, etc.)
- Client asset management including peripherals
- Creation and updating of process descriptions, manuals, and documentation
- Completed training as an IT Specialist System Integration or similar qualification
- Practical experience in areas such as networks, IT infrastructures, servers, Microsoft operating systems
- Excellent knowledge of German
- Experience in IT support/helpdesk and some experience in the Microsoft 365 environment
- Practical experience in Mobile Device Management is desirable
- Strong teamwork and communication skills
- Service orientation and a good sense of humor
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