IT Support Specialist
Vor 6 Tagen
We are seeking a highly motivated and experienced IT Support Specialist to join our Service Desk team at think about IT GmbH. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.
Key Responsibilities- Provide first-level technical support to customers via phone, email, and remote access
- Identify and resolve technical issues related to hardware, software, and network infrastructure
- Document and track customer issues in our ticketing system
- Collaborate with second-level support teams to resolve complex technical issues
- Communicate effectively with customers to ensure their technical issues are resolved in a timely manner
- Contribute to the development of knowledge base articles and procedural documentation
- Relevant education and experience in IT, preferably in a help desk or technical support role
- Excellent technical skills, including knowledge of Windows 10, Microsoft Office, and other relevant software
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in English language
- A comprehensive onboarding program and ongoing training opportunities
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
At think about IT GmbH, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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