German Speaking IT Consultant for Cybersecurity Solutions

vor 2 Monaten

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled German speaking IT consultant to join our team at Teleperformance Greece. As a Cybersecurity Expert, you will be responsible for providing top-notch support to our clients, ensuring their online security and protection.

Key Responsibilities
  • Provide technical assistance to clients via phone, chat, and email
  • Ensure the full functionality of antivirus protection
  • Troubleshoot technical issues using problem-solving skills
  • Track and follow cases to ensure efficient and timely closure
  • Maintain high customer satisfaction, representing a major brand
  • Develop and maintain strong, professional relationships with clients and partners
  • Log cases on internal systems and stay up-to-date with client products and services
Requirements
  • Fluency in German
  • Excellent communication skills in English
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install operating systems and software
  • Ability to troubleshoot common PC, Mac, and mobile issues
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) and Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer
  • Complete support for relocation to Greece, including flight tickets, accommodation, and house searching assistance
  • Competitive monthly salary and two extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Healthcare benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events and community and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all

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