Front Desk Coordinator

vor 1 Woche

Hamburg, Hamburg, Deutschland Optiker Kelb GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Optiker Kelb GmbH. As a key member of our front desk team, you will be responsible for providing exceptional customer service, coordinating customer flow, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Coordinate customer flow, ensuring a smooth and efficient experience for our clients
  • Prepare for and facilitate customer consultations, including data collection and documentation
  • Manage customer appointments and schedules, ensuring timely and accurate communication
  • Maintain a clean and organized workspace, adhering to company standards and protocols
  • Perform administrative tasks, including data entry and record-keeping
  • Collaborate with our in-house workshop team to ensure seamless communication and coordination
Requirements
  • Completed vocational training in a customer-facing profession
  • Previous experience in a customer service or front desk role
  • Professional appearance, positive attitude, and excellent communication skills
  • High level of service and customer orientation
  • Team player with strong communication and organizational skills
  • Ability to work independently and take initiative
Benefits
  • Join a dynamic and supportive team environment
  • Opportunity for professional growth and development
  • Competitive salary and benefits package, including a 13th month payment
  • Free beverages and snacks
  • Parking and public transportation reimbursement
  • Employee discount and benefits
  • Regular team-building activities and social events

We are a family-owned business with a strong commitment to customer satisfaction and employee well-being. Our modern and welcoming store is located in the heart of Hamburg-Wandsbek, offering a unique and personalized shopping experience for our clients. We pride ourselves on our exceptional customer service, expert knowledge, and commitment to excellence.

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