Working Student Assistant
Vor 5 Tagen
Unlock Your Potential in Value-Added Service Operations
We are seeking a detail-oriented and proactive Working Student to join our Value-Added Service Operations team. In this role, you will be supporting the day-to-day operations of our Installation Services, ensuring smooth and efficient service delivery for our professional kitchen equipment sold on our platform.
Key Responsibilities:
- Data Consolidation: Collect and consolidate data for each installation service case from various back offices and Freshdesk into a central ticket system, ensuring up-to-date and accurate records.
- Issue Resolution: Identify and proactively address bottlenecks and issues in the service process by coordinating with stakeholders such as manufacturers, service providers, delivery companies, customer service, and customers.
- Case Management: Manage complex cases involving multiple stakeholders, ensuring all relevant parties are informed and updated, particularly in situations involving delays or replacements.
What You'll Get:
- Language Skills: Proficient in French and English (both written and spoken).
- Customer Service Experience: Previous experience in customer service or a related field, such as working in restaurant service.
- Communication Skills: Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.
- Problem-solving: Excellent problem-solving abilities and attention to detail.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Working Hours:
Flexible working hours, with a minimum requirement of 12 hours per week. More hours are preferred and can be arranged according to your availability and workload.
About Us:
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.
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