Customer Service Representative English/French
Vor 4 Tagen
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Medic Assist GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in English and French.
Key Responsibilities- Respond to customer inquiries via phone and email in English and French.
- Resolve customer issues and complaints in a timely and effective manner.
- Manage and prioritize customer service tickets to ensure prompt resolution.
- Provide information about products and services to customers.
- Document customer interactions and maintain accurate records.
- Collaborate with other departments to resolve complex customer issues.
- Participate in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.
- Fluent in English and French; knowledge of German is an advantage.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work independently as well as part of a team.
- A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position.
- An interesting and varied role in a friendly team.
- Excellent public transport connections and discounted company tickets.
- Flexible working hours with the option of flexitime.
- Possibility to work from home by arrangement.
- Modern office with air conditioning.
- Company training and development.
- Company events.
- Company phone (where applicable).
- Free beverages.
- Free parking.
- Employee discounts.
Are you a motivated and customer-focused individual looking for a new challenge? If so, we encourage you to apply for this exciting opportunity to join our team at Medic Assist GmbH.
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Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit{"h1": "Customer Service Representative English/French", "h2": "About the Role", "p": "We are seeking a highly skilled and multilingual customer service representative to join our team at Medic Assist GmbH. As a customer service representative, you will be responsible for providing exceptional support to our customers in English and French, resolving their...
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Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit{"h1": "Customer Service Representative English/French", "h2": "About the Role", "p": "We are seeking a highly skilled and multilingual customer service representative to join our team at Medic Assist GmbH. As a customer service representative, you will be responsible for providing exceptional support to our customers in English and French, resolving their...
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Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit{"h1": "Customer Service Representative English/French", "h2": "Job Summary", "p": "We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Medic Assist GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in English and French, resolving...
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