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E-Mobility Technical Support Specialist

vor 3 Monaten


Berlin, Berlin, Deutschland Majorel Berlin GmbH, Betriebsstätte Berlin 2 Vollzeit
Position Overview

Technical Customer Advisor (m/f/d) in E-Mobility at Majorel Berlin GmbH, Betriebsstätte Berlin 2

About Us

Majorel is a global leader in Digital Business Process Outsourcing, providing exceptional customer service across more than 170 markets. Our dedicated team supports renowned clients from various sectors, addressing customer inquiries in over 300 languages.

Your Role
  • Full-time or part-time opportunities available
  • Remote work options within Germany
  • Open to candidates with or without prior experience
What We Offer
  • Flexible work locations in Berlin or from your home office
  • Comprehensive training and ongoing professional development
  • Engagement in cutting-edge projects within the electromobility sector
  • Career advancement opportunities within the organization
  • A stable position within a dynamic team
  • Modern work practices and a collaborative culture
  • Attractive employee benefits and incentives
Your Qualifications
  • Passion for customer service and effective communication
  • Technical or electrical background, or a strong interest in this area
  • Completed training as an automotive mechatronics technician, along with relevant experience
  • Desirable experience in e-mobility and charging solutions
  • Strong organizational skills, flexibility, and quick responsiveness
  • Aptitude for understanding complex technical issues
  • Excellent communication skills in both German and English
  • Enthusiastic career changers with a keen interest in technology and electromobility are encouraged to apply
Your Responsibilities
  • Acquire in-depth technical knowledge of our charging products
  • Deliver customer support via phone and email
  • Utilize your automotive expertise to assist with our fast charging stations and their applications
  • Identify solutions for complex technical challenges during installations and troubleshooting
  • Collaborate with on-site experts
  • Employ advanced software tools for fault analysis and resolution
  • Communicate effectively with specialists for error diagnosis and troubleshooting
  • Demonstrate an independent and organized work approach