Customer Service

Vor 7 Tagen

Berlin, Berlin, Deutschland Ageras Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Service & Operations Specialist to join our team at Ageras. As a key member of our Customer Service & Operations Team, you will play a vital role in delivering exceptional customer experiences and enhancing our product.

Key Responsibilities
  • First & Second Level Support: Provide timely and high-quality responses to customer inquiries, adhering to our customer service guidelines.
  • Feedback Collection & Forwarding: Gather customer feedback and forward it to relevant stakeholders to improve the customer experience and inform product development.
  • Bug Reporting: Collect relevant customer information for bug reproduction and forward it to the appropriate teams.
  • CSAT Stakeholder: Ensure customers have an excellent experience in direct interactions.
  • Support for Platform Migration: Assist customers in migrating to our platform, including onboarding and transferring old bookkeeping data and bank account information.
  • Review Management: Manage review platforms and respond to customer reviews to maintain a positive online presence.
  • Customer Transfer Service: Facilitate the transfer of opening balances and other data from other systems to ours.
Requirements
  • You enjoy taking the initiative and can work well independently.
  • You are skilled in both written and spoken German and English (our customer communication is mainly in German).
  • You have at least 2 years of experience in a customer-facing role (sales, customer support, hospitality, etc.).
  • You are ready to take a significant new step in your career and are willing to work hard for long-term success.
  • You thrive in the dynamic environment of a start-up and do not have a 9-to-6 mentality.
  • Familiarity with mobile applications, digital solutions, and banking and/or accounting knowledge are all major pluses.
  • You enjoy varied schedules, primarily but not exclusively covering weekends, public holidays, and evening shifts.
What We Offer
  • A competitive salary, plus off-peak extra pay
  • A part-time position
  • Excellent growth opportunities
  • Shared lunches
  • Work in an international team at a fast-growing start-up
  • A fantastic workplace in Berlin with plenty of space and amenities, including two sun decks
  • Award-winning team events and Friday afternoon drinks
  • An open and respectful company culture

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