Operations Manager
vor 4 Wochen
The Sales Operations Manager will play a crucial role in supporting the country lead with all aspects of product installation and maintenance in Germany and Austria as we continue to expand our business. The successful candidate will build and maintain strong relationships with internal and external partners, including service providers, host partners, technology and product management, and the local business development team.
Key Responsibilities- Manage the end-to-end installation and maintenance process for Pickup And Return Points
- Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction
- Monitor performance of service providers, including installation and maintenance partners, and internet service providers, and escalate issues as needed
- Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices
- Develop materials for service providers and host partners
- Report on daily, weekly, monthly KPIs and projects to senior leadership
- A degree related to engineering or a similar field, with technical knowledge
- Relevant experience assessing risks and taking decisions based on assessment
- Relevant experience analyzing data and tech-literate, with ability to learn new systems quickly
- Relevant experience managing multiple priorities and full professional proficiency in written and verbal English and German
- Experience in program or operations management, working with hardware and software products
- Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups
- Experience measuring/optimizing performance and managing third party resources on a national scale
- Knowledge of SQL and advanced Microsoft Excel
- Six Sigma or Lean certification
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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