Customer Support Specialist
vor 3 Wochen
Customer Support Specialist (w/m/d) - User Assistance at SpiraTec AG | softgarden
Customer Support Specialist (w/m/d) - User Assistance
- Full-time
- Hybrid Work Model
- With Professional Experience
Join a forward-thinking organization and collaborate with us to implement innovative solutions based on the latest technologies and approaches (Digitalization, Industry 4.0).
Your Responsibilities- As a Customer Support Specialist, you will be the primary point of contact for our clients, engaging in IT service and support.
- You will be responsible for documenting client inquiries and issues in a digital format within our ticketing system.
- You will monitor installed systems and respond to any disruptions.
- Active communication with our clients will be essential, utilizing phone, email, and the ticketing system.
- You will contribute to enhancing service processes and leverage your expertise to propose and implement your own ideas for improvement.
- You possess strong communication skills, are confident in dealing with people, and have a good command of language in daily customer interactions.
- You have experience in the digital documentation of inquiries and complaints.
- Familiarity with ticketing systems such as OTRS, ServiceNow, or Jira will enhance your profile.
- Knowledge of ITIL service management and relevant certifications are advantageous.
- Your work style is both team-oriented and independent, combined with a high level of service competence and enjoyment in customer interactions.
- You ensure high customer satisfaction by maintaining high-quality standards in client contact.
- This position also welcomes career changers (even without IT training) or those with experience in commercial or technical fields.
- We offer flexible working hours, compensation for overtime, and the option for mobile working.
- We support our employees individually through training and provide opportunities for development into project management or leadership roles.
- SpiraTec is characterized by a team-oriented work culture, flat hierarchies, short decision-making processes, and an open communication culture.
- You will experience an agile onboarding process and have a personal buddy during your training period.
- We provide employee participation options (shares), modern equipment, and complimentary beverages in our offices.
- You can choose between a fuel voucher or a public transport ticket as part of your employment benefits.
- We enjoy celebrating our successes together, whether through team events, sports activities, summer parties, or holiday celebrations.
Submit your application easily through our online application form.
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