Customer Service Specialist
vor 2 Wochen
Become a Valued Member of Our Team
acordiz GmbH is partnering with a leading utility company in Ludwigshafen to find a dedicated Customer Service Specialist for a temporary position with the potential for permanent employment.
Your Role:
- Provide exceptional support to private and small business customers through various channels, including phone, email, and written correspondence.
- Process customer transactions efficiently and accurately.
- Handle customer inquiries and complaints professionally, resolving issues effectively and maintaining a positive customer experience.
- Offer personalized advice on products and services, ensuring customer satisfaction.
- Contribute to quality assurance by conducting system and error analyses.
Your Qualifications:
- Completed commercial training or equivalent qualification.
- Proven experience in a customer service role.
- Excellent communication skills, both written and verbal, with a strong focus on customer interaction and conflict resolution.
- A dedicated and service-oriented approach, committed to providing exceptional customer support.
- Familiarity with SAP IS-U is advantageous.
- Proficiency in Microsoft Office Suite.
What We Offer:
- Competitive compensation package aligned with the IGZ collective agreement, including industry supplements and a permanent employment contract.
- Comprehensive benefits such as holiday and Christmas bonuses.
- High-quality protective clothing and occupational medical care.
- Flexible working hours to accommodate your needs.
- Employee referral bonus program.
- The opportunity to work with appreciative customers and contribute to a dynamic team environment.
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