Customer Order Manager
vor 2 Wochen
As a Customer Order Manager at 1&1 Versatel, you will be responsible for ensuring the timely and accurate processing of customer orders. Your primary goal will be to provide excellent customer service while maintaining a high level of efficiency in our order fulfillment process.
Key Responsibilities:- Verify the completeness and accuracy of customer orders in accordance with established criteria
- Review and process order calculations
- Obtain credit checks and internal approvals
- Clarify any issues with internal departments and external service providers
- Meet deadlines for individual and project orders
- Coordinate order fulfillment with customers, internal staff, and external service providers
- Maintain accurate records of orders and documentation in our systems
- Completed commercial or technical education
- Experience in the telecommunications industry or a strong interest in the field
- Interest in implementing technical topics and customer requirements
- Openness to new topics and products
- Process-oriented thinking and acting
- High level of customer orientation, strong communication skills, and independent and result-oriented work style
- Fluent German language skills (at least level C1)
- Our Company Culture: A pleasant working atmosphere, a culture of appreciative communication, flat hierarchies, and a motivated team with a hands-on mentality
- Individual Development Opportunities: Targeted support of interests, personal development programs, individual development opportunities, and internal and diverse 1&1 Versatel Academy
- Excellent Working Conditions: Flexible working hours, time-off model with time-off compensation, mobile work up to 2 days per week, 30 days of vacation and special leave for various occasions
- Office: Ergonomically equipped office, free parking at almost all locations, and good public transportation connections
- Health Offers: Employee assistance program (EAP) for all employees and their family members, occupational health management, employer-financed health insurance, offers for occupational health promotion, and a contribution to occupational pension provision
- Benefits & Additional Services: Bicycle leasing, employer contribution to the Deutschlandticket as a job ticket, discounts for 1&1 products, corporate benefits, jubilee gratification, and an employee referral employee referral premium
- Events: Regular team events and a company-wide summer festival
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Senior Customer Project Manager
vor 4 Wochen
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vor 2 Wochen
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