Customer Support Specialist
vor 4 Wochen
We are seeking a highly skilled Customer Support Specialist to join our team at Anicare Europe GmbH. As a key member of our customer support team, you will play a vital role in shaping our customer support policies and procedures.
In this role, you will be responsible for managing customer queries via email and support tickets, moderating social media comments, and resolving order-related problems. You will also work closely with external partners, such as fulfillment centers and vendors, to ensure seamless customer experiences.
Requirements
- High English proficiency
- Native or near-native fluency in Dutch and French
- Excellent written communication skills
- Customer support experience, including complaint resolution
- Proficient with MS Office Suite, Google Docs, or similar applications
- Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
- Previous experience with social media management tools or management of social media profiles is a plus
- Basic online marketing and e-commerce knowledge
Please submit your Resume/CV in English.
Benefits
- Work From Home
- Paid Time Off
- Training & Development
- Performance Bonus
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